Shipping & Returns Policy

Shipping & Returns Policy

At Pink Misty Minerals & Gems, we take great care in packaging and shipping your authentic Wyoming gemstones. Please review our policies carefully before placing your order.

📦 Shipping Information

Processing Time

Standard Processing: 1-3 business days
Custom Orders: 5-10 business days (we'll notify you of exact timeline)

Orders are processed Monday-Friday, excluding federal holidays. Orders placed after 12:00 PM MST will be processed the next business day.

Shipping Methods & Rates

Domestic US Shipping:

  • USPS First Class: 3-5 business days - Starting at $4.50
  • USPS Priority Mail: 2-3 business days - Starting at $9.00
  • USPS Priority Mail Express: 1-2 business days - Starting at $26.00

International Shipping: Available to select countries. Rates calculated at checkout. Customer is responsible for all customs duties, taxes, and fees.

Tracking & Insurance

All orders include tracking. Orders over $100 are automatically insured. We recommend adding insurance for high-value orders.

Shipping Restrictions

We currently ship within the United States and to select international destinations. PO Boxes are accepted for domestic orders.

📋 Return & Exchange Policy

Due to the unique, one-of-a-kind nature of natural gemstones, we maintain strict return policies to protect both our customers and the integrity of our stones.

Return Window

14 days from delivery date for all eligible returns and exchanges. Requests must be made within this timeframe — no exceptions.

Faceted Gemstones — Exchange Only

Faceted gemstones are professionally cut, one-of-a-kind specimens. They are eligible for exchange only (not refund) within 14 days of delivery, and only under the following conditions:

  • Damaged in Transit: Stone arrived broken or damaged (must be reported within 48 hours with photographic evidence)
  • Incorrect Item: You received a different stone than what was ordered

All Other Items — Returns & Exchanges

All other items (rough stones, natural specimens, gift sets, equipment, etc.) are eligible for return or exchange within 14 days of delivery, provided:

  • ✓ Item is unused and in original condition
  • ✓ Not cleansed, charged, or used in any spiritual or metaphysical practice
  • ✓ In original packaging with all documentation
  • ✓ Return Authorization number obtained prior to shipping (contact us first)

NOT Eligible for Return or Exchange

  • Custom orders, special requests, or personalized items (final sale)
  • Sale or clearance items (all sales final)
  • Stones that have been used, cleansed, programmed, or energetically worked with
  • "Changed my mind" or color/clarity variations from photos (natural variations are inherent to all stones)
  • Metaphysical properties not meeting expectations

Return Process

  1. Contact us first at info@pinkmistyminerals.com with your order number, photos, and reason for return
  2. Wait for authorization — do NOT ship items back without a Return Authorization (RA) number
  3. Pack securely using original packaging and ship with tracking and insurance
  4. Customer pays return shipping unless the error was ours (damaged or incorrect item)

Refunds

Approved returns: Refund issued to original payment method within 5-7 business days of receiving and inspecting the returned item.

Shipping costs: Original shipping charges are non-refundable unless we made an error.

Restocking fee: A 15% restocking fee may apply to returns not due to our error.

💎 Why These Policies?

Our gemstones are authentic, hand-mined natural specimens — not mass-produced inventory. Each stone is personally discovered and selected by our mother-son team, photographed and listed individually, and entirely one-of-a-kind. These policies protect the integrity of our stones and ensure fair treatment for all customers.

🛡️ Damaged or Lost Packages

Damaged in transit: Contact us within 48 hours with photos. We'll file a claim and send a replacement or issue a refund.

Lost packages: If tracking shows delivered but you didn't receive it, contact us within 48 hours. We'll investigate with the carrier.

Stolen packages: We are not responsible for packages stolen after confirmed delivery. We recommend shipping to a secure location or requiring signature confirmation for high-value orders.

❓ Questions?

Please read our FAQ or contact us before placing your order if you have any questions about our policies.

By placing an order, you acknowledge that you have read, understood, and agree to these shipping and return policies.

Last updated: May 20, 2026