Refund policy

REFUND AND RETURNS POLICY

Effective Date: January 30, 2026

At Pink Misty Mineral's & Gems, we stand behind the quality and authenticity of every gemstone we hand-mine from the ancient Wyoming Craton. Your satisfaction is important to us.

Returns

We accept returns within 14 days of delivery for eligible items only, subject to the following conditions:

Eligible for Return:

  • Gift sets and crystal collections under $100 in original, unopened packaging
  • Products that arrive damaged or defective (any price)
  • Items that significantly differ from their description (any price)

Not Eligible for Return:

  • Individual gemstones over $100
    • Due to their unique, hand-mined nature, all gemstone sales over $100 are final
  • Faceted gemstones (rubies, sapphires) at any price - These are one-of-a-kind specimens
  • Products that have been opened, used, or altered
  • Custom or personalized items

Exchanges

While we cannot accept returns on gemstones over $100, we will consider exchanges on a case-by-case basis if:

  • The gemstone doesn't meet your expectations
  • You'd prefer a different stone of similar or greater value
  • The item is in its original condition

To request an exchange, contact us at info@pinkmistyminerals.com within 7 days of delivery. Due to the unique nature of our hand-mined inventory, we cannot guarantee exact replacements, but we'll work with you to find a suitable alternative.

Refunds

Once we receive and inspect your eligible return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Refund amounts:

  • Full refund for defective or damaged items (including shipping costs)
  • Product cost only for standard returns under $100 (original shipping not refunded)
  • Return shipping costs are the customer's responsibility unless the item is defective

Damaged or Defective Items

If your item arrives damaged or defective (regardless of price):

  1. Contact us within 48 hours of delivery at info@pinkmistyminerals.com
  2. Provide photos of the damage
  3. We'll arrange a replacement or full refund, including shipping costs

This policy applies to all items, including high-value gemstones.

High-Value Items ($500+)

For premium gemstones over $500, we strongly recommend:

  • Purchasing shipping insurance at checkout
  • Requiring signature confirmation upon delivery
  • Inspecting your item immediately upon delivery and contacting us within 48 hours if there are any concerns

How to Initiate a Return or Exchange

  1. Email us at info@pinkmistyminerals.com with your order number
  2. Explain the reason for your return or exchange request
  3. We'll provide instructions and authorization
  4. Ship the item back in its original packaging with tracking (for returns under $100)

Contact Us

Questions about returns, exchanges, or refunds?
Email: info@pinkmistyminerals.com
Address: 47 Fir Way, Rock River, WY 82058


 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinkmistyminerals.com.